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Cancellation and Refund Policy 

(Dentist Subscriptions)

Effective Date: 01 January 2026
Last Updated: 19 March 2026

1. Introduction

This Cancellation and Refund Policy applies exclusively to dentists and clinics subscribing to the Dontix platform, including access to:

  • Dentist App (DAP)

  • Associated services, features, and tools provided by Dontix

Important Note:
Dontix does not collect or process any payments from patients in any form. Therefore, this policy does not apply to patients or any patient-related transactions.

2. Subscription Model

Dontix offers subscription-based access to its platform for dentists and clinics. By subscribing, you agree to:

  • Pay the applicable subscription fees

  • Use the platform in accordance with the Terms of Use

All subscription plans, pricing, and features are communicated at the time of purchase.

3. Cancellation Policy

3.1 Subscription Cancellation by Dentist

  • Dentists may cancel their subscription at any time

  • Cancellation will take effect at the end of the current billing cycle

  • Access to Dontix services will continue until the subscription period expires

3.2 No Partial Period Cancellation

  • Cancellation during an active billing cycle will not result in immediate termination

  • Remaining subscription period will remain accessible

4. Refund Policy

4.1 General Rule

  • Subscription fees are non-refundable once the billing cycle has started

4.2 Exceptions for Refunds

Refunds may be considered only under the following circumstances:

a) Duplicate Payment

  • If a dentist is charged more than once for the same subscription period

  • A full refund will be issued for the duplicate charge

b) Technical Errors

  • If payment is processed but subscription access is not provided due to a verified system error

  • A full or partial refund may be issued after investigation

c) Service Unavailability

  • If Dontix services are unavailable for a prolonged and verified period due to platform issues

  • Refunds or service credits may be issued at Dontix’s discretion

4.3 Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after subscription activation

  • Partial usage of the subscription period

  • Failure to use the platform

  • Business performance outcomes or lack of expected results

  • Account suspension due to violation of Terms of Use

5. Refund Request Process

To request a refund:

  1. Email support@dontix.pro

  2. Include:

    • Registered account details

    • Transaction ID

    • Reason for the request

    • Supporting evidence (if applicable)

All requests will be reviewed on a case-by-case basis.

6. Refund Timeline

  • Approved refunds will be processed within 5–10 business days

  • Actual credit timelines may vary based on:

    • Banking institutions

    • Payment gateways

7. Mode of Refund

  • Refunds will be issued to the original payment method

  • Alternatively, Dontix may provide:

    • Subscription credits or extensions (if applicable)

8. Account Suspension and Termination

  • No refunds will be issued if an account is suspended or terminated due to:

    • Violation of Dontix Terms of Use

    • Fraudulent or abusive activity

9. Policy Updates

Dontix reserves the right to modify this policy at any time.
Updates will be reflected with a revised “Last Updated” date.

10. Contact Information

For cancellation or refund-related queries:

Dontix Support Team
Email: support@dontix.pro
Address: Tower B, 5th Floor, Sattva Global City, Mylasandra, Mysore Road, Bengaluru, 560059

Dontix — The World of Absolute Dentistry